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Terms and Conditions for the Use of the Platform and Services of "Sofia Day Trips Technology"

I. General Provisions

These Terms and Conditions for the use of the platform and services are established by the company "Sofia Day Trips Technology" (hereinafter referred to as the "Company", "we", "us"), which operates the web platform under the brand name "Sofia Day Trips". Through the Platform, passengers and tourists make reservations for private transportation to day trips, excursions, and tours, which are carried out by our own professional drivers. By using the Platform, you declare that you have reviewed, understood, and unconditionally accept these Terms and Conditions.

II. Conditions for Providing Transportation Services

1. Description of Services

1.1. Booking a service through the Platform means that our professional driver will transport you to your selected destination, remain available for the duration of your selected excursion or hourly package, and return you to Sofia (or your agreed drop-off point), as applicable to the specific service booked.

1.2. The Company organizes and performs transportation services using its own vehicles and drivers, ensuring a high quality of service.

1.3. Services available through the Platform include, without limitation: classic day-trip destinations (such as Rila Monastery, Plovdiv, the Seven Rila Lakes, and Belogradchik Rocks); adventure and action excursions (such as shooting range visits, paramotor flights, ATV tours, and rafting); culinary and nightlife experiences; and personalized or hourly-package transport for shopping or custom itineraries.

2. Scope of Services — Transport Only

2.1. The service offered and paid for through the Platform is strictly limited to private ground transportation (vehicle and professional driver) — to and from the selected destination, or for the duration of the selected hourly package. The Company does not organize, sell, or act as an intermediary for any additional activity, attraction, meal, tasting, entrance ticket, equipment rental, or experience referenced in a tour's description, including without limitation: monastery, church, or museum entrance fees; shooting range participation fees and ammunition; hot air balloon or paramotor flights; ATV or rafting activity fees; restaurant meals; or nightlife venue entry.

2.2. Any such additional activity is provided directly by an independent third-party operator and is paid for by the Passenger directly to that operator, at the time and place of the activity. The Company is not a party to, and accepts no responsibility for, the quality, safety, availability, cancellation, or any other aspect of a third-party activity. The Company bears no responsibility for any accidents, injuries, or damages sustained by Passengers during or in connection with third-party activities or services booked independently on-site.

2.3. Descriptions of activities available at a given destination are provided for informational and planning purposes only and do not constitute an offer, reservation, or guarantee of access to those activities.

3. Service Policies

3.1. Payment, Currency, and Refund Policy
All prices and payments through the Platform are made exclusively in Euros (EUR), and cover the transportation service only (see Section II.2 above). Available payment methods: online via the secure Stripe system (credit and debit cards, Apple Pay, Google Pay), via Revolut, as well as direct cash payment to the driver. When paying in cash to the driver, the Passenger must have the exact amount or banknotes with a reasonable denomination with respect to the driver's available change fund. Upon issuing refunds (for lawful cancellations), funds are returned via the same payment method used for the transaction, with applicable processing fees of the respective payment processor potentially retained for online transactions (if applicable). Cash payments or direct Revolut transfers do not incur administrative refund fees.

3.2. Passenger Cancellation Policy
Cancellation of a request up to 3 days (72 hours) before the scheduled time: the full amount is refunded, excluding any administrative and banking fees of the payment processor (for Stripe payments).
Cancellation up to 2 days (48 hours) before the scheduled time: 50% of the value is refunded, minus payment processor fees (for Stripe payments).
Cancellation under 24 hours before the scheduled time: the amount is non-refundable (100% cancellation fee).

For excursions involving weather-dependent activities (including, without limitation, hot air balloon and paramotor flights), if the activity provider cancels or postpones the activity due to adverse weather conditions, the Passenger is entitled to a 100% refund of the amount paid, less any non-refundable fees retained by the payment processor (Stripe or Revolut) for online transactions.

3.3. Booking Modification Policy
You can request a change to the booking details up to 12 hours before the scheduled time. Changes are approved subject to vehicle availability.

3.4. Waiting Time and Data Accuracy
Our driver will wait for you at the agreed meeting point free of charge for 15 minutes, calculated from the scheduled pick-up time.
Responsibility for Incorrect Data: responsibility for providing correct data (date, time, exact pick-up address) rests entirely with the Passenger. If the specified pick-up address is incorrect, or the driver cannot locate the Passenger at the agreed location, the booking is treated as a No-Show and the amount is non-refundable.

3.5. Extra Waiting Time Policy
If you require additional waiting time beyond the free window (and the driver's schedule permits), the following fees are charged for every started 15 minutes:
For the category of 1 to 3 passengers: 6 EUR / 15 min.
For the category of 4 to 6 passengers: 9 EUR / 15 min.
For the category of 7 to 8 passengers (or groups requiring more than one vehicle): 12 EUR / 15 min. (multiplied accordingly by the number of engaged vehicles).

3.6. Passenger No-Show Policy
If the Passenger fails to appear at the meeting point by the end of the free waiting time, or if incorrect pick-up address or contact data was provided, the reservation is marked as a No-Show and the amount is non-refundable.

3.7. Communication and Consent for Contact
By making a reservation, the Passenger explicitly agrees that the provided mobile phone number and data will be used by the Company and the driver for operational communication via phone calls, SMS, or messaging applications (Viber, WhatsApp) for the purpose of successfully coordinating the meeting at the pick-up location.

3.8. Child Seats and Accessibility
If Passengers are traveling with children, they are obliged to declare their number and age in advance at the time of booking, so that the appropriate legally required child seats/boosters can be provided. In case of arrival without prior declaration, if the law prohibits transport without the required seats, the driver has the right to refuse the service without a refund.

3.9. Passenger Conduct inside the Vehicle
Passengers are required to maintain good behavior, adhere to the smoking ban (including electronic cigarettes), and the prohibition of alcohol/substance consumption inside the Company's vehicles. The driver has the right to immediately terminate the trip without the right to a refund if a passenger exhibits aggressive behavior, intentionally damages the interior, or endangers driving safety.

III. Limitation of Liability and Force Majeure

The Company is not liable for delays, non-performance, or changes to a booked service caused by force majeure — including severe weather conditions, natural disasters, major road accidents, official strikes, road blockades, or regulations issued by state authorities. (Weather-related cancellations of specific weather-dependent activities are separately addressed under Section 3.2 above.)

The Company and its drivers are not responsible for personal belongings, documents, or luggage left behind by passengers in the vehicles after the completion of the service.

IV. Intellectual Property and Data Protection

All texts, logos, images, software solutions, and design of the Platform are the exclusive property of "Sofia Day Trips Technology". Their copying, reproduction, distribution, or use for any commercial or competitive purposes without explicit written permission is strictly prohibited.

Users' personal data (names, phone number, email) are collected and processed strictly in accordance with the requirements of Regulation (EU) 2016/679 (GDPR) and are used solely for the administration and execution of the requested transportation services.